03-12-2024 06:25 PM
I am having connection issues with my internet and my provider ATT said they see no issue on their end however I have another router which they cannot access to check for issues. The router in question is the Ruckus router which I can't even access. Each time I try I get a message stating I am not connected to unleash network. Got to settings? I have done that yet I keep getting the same message. I am not sure where to go from here.
Solved! Go to Solution.
03-19-2024 05:28 AM
Hi @Ro
Greetings!!!
Thank you for the response and the update.
Please ignore it. It is a normal behavior and does not impact the connectivity.
Please follow the upgrade process as explained.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
03-18-2024 07:13 AM
Hello Imran, this is what happens when I click on the link https://unleashed.ruckuswireless.com/
unleashed.ruckuswireless.com’s server IP address could not be found.
Try:
03-18-2024 07:25 AM
Hi @Ro
Greetings!!!
Thank you for the response and the update.
Please make sure you are connected to the RUCKUS Wi-Fi network to access the https://unleashed.ruckuswireless.com/ link.
If you can’t access using the above link and don’t know the IP Address of the Master Access Point. Please refer to the below guide to find the IP Address of the Master Access Point to get the requested information.
How to find my Ruckus “Devices IP address” using free applications:
You should see the below-unleashed dashboard after finding the IP Address of the AP. Try to log in
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
03-18-2024 07:21 PM - edited 03-18-2024 08:45 PM
Hello Imran,
I was able to access the page and update the firmware but now I see it says port2 is not connected. Is it supposed to be like that and does it have any impact on how the system works?
03-19-2024 05:28 AM
Hi @Ro
Greetings!!!
Thank you for the response and the update.
Please ignore it. It is a normal behavior and does not impact the connectivity.
Please follow the upgrade process as explained.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
03-21-2024 09:42 AM
Thank you Imran for your assistance.