I am unable to access my ruckus account and I believe the router is interfering with my internet.

[Ro]

I am having connection issues with my internet and my provider ATT said they see no issue on their end however I have another router which they cannot access to check for issues. The router in question is the Ruckus router which I can't even access. Each time I try I get a message stating I am not connected to unleash network. Got to settings? I have done that yet I keep getting the same message. I am not sure where to go from here. 

[Ro]

Hello Imran, this is what happens when I click on the link  https://unleashed.ruckuswireless.com/

Hmmm… can't reach this page

unleashed.ruckuswireless.com’s server IP address could not be found.

Try:

• Running network diagnostics with Get Help
• Checking the connection
• Checking the proxy, firewall, and DNS settings

ERR_NAME_NOT_RESOLVED

I cannot access the log in page still. 

[Imran_ruckus]

Hi @Ro 

Greetings!!!

Thank you for the response and the update.

Please make sure you are connected to the RUCKUS Wi-Fi network to access the https://unleashed.ruckuswireless.com/ link.

If you can’t access using the above link and don’t know the IP Address of the Master Access Point. Please refer to the below guide to find the IP Address of the Master Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-unleashed dashboard after finding the IP Address of the AP. Try to log in

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Ro]

Hello Imran, 

I was able to access the page and update the firmware but now I see it says port2 is not connected. Is it supposed to be like that and does it have any impact on how the system works?

[Imran_ruckus · Accepted solution]

Hi @Ro 

Greetings!!!

Thank you for the response and the update.

Please ignore it. It is a normal behavior and does not impact the connectivity.

Please follow the upgrade process as explained.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Ro]

Thank you Imran for your assistance.