05-13-2023 06:02 PM
I have ATT Fiber 1GB speed package. and connecting it to the ruckus equipment only gives 300MBPs. can you help?
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05-15-2023 04:02 PM
yes, it's related to ISP speeds, nothing to do with ruckus equipment. thx for the support
05-15-2023 06:29 AM
Hi @hiren811
Greetings of the day,
Please let us know the LED status of the switch and the access points using the below guide.
R510 LED lights
RUCKUS LED lights
Please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.
Please follow out the next steps.
1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.
2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)
Please let us know if you have confirmed that internet issue is stable while you are connecting to the ISP router.
Best regards,
Jayavidhya
Lennar Home Community
05-15-2023 06:48 AM
on the ruckus:
2 is solid green
7 & 16 solid green
5 & 6 are flashing green
12 is flashing green
13 is off
I have 2 R510s
PWR is solid Green
CTL & AIR are OFF (1); the other CTL is solid green - AIR is off
2.5 & 5 are solid Green
plz lmk if additional clarity is required
05-15-2023 06:59 AM
also when i connect to ISP wifi 5g network I get comparable download and upload speeds as my ruckus network
05-15-2023 07:38 AM
Hi @hiren811
Based on your description most possibly your switch starts running the wrong code which we call ‘routing code’ this is a know issue.
You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages most of the time, this is a known issue for Lennar home users.
An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.
There we are going to see 2 important things the
-MAC address: Physical address of the device this never changes
- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)
Please follow the below steps:
Hereby I attach a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications:
2.Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”
How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":
If you can access the Command line should look like this:
ICX7150-C12 Router>
Note: Hit Enter to accept each command
enable
show version
copy flash flash secondary
boot system flash secondary yes
Example:
VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc
ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)
I) How to Fix Routing code issues on Lennar Home users via CLI
II) Or WEB access option
How to console in the ICX-7150-C12P
Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '3'
Please let me know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community