Help with Lennar 510s

[Andrea]

Hi,

I purchased a Lennar home. The previous owner left the ruckus boxes but did not provide any information on how the smart home works. I called Lennar and they said they no longer deal with this? I have 2 Ruckus Unleashed 510 series, one per floor on the ceilings. My AT&T fiber comes in downstairs and there is a box on the wall upstairs with the Ruckus main hub. When I moved in, the box downstairs had a couple of wires (ethernet) but they recently replaced my modem and removed that box and replaced it with a wall plate with one fiber wire that connects to the BWG 320 modem. On the main Ruckus box upstairs, there are 2 lines labeled WAP that are connected (light beside upstairs WAP is green, no light by downstairs) as well as a line labeled Ethernet from AT&T (no light showing?). There are 3 other lines connected (showing green) labeled Samsung hub, Lutron Bridge, and Kevo Bridge. The only lights showing on the 510s upstairs and downstairs are power and ctl (blinking). I installed the app but it doesn’t “see” a ruckus device. I downloaded the Fing app but it doesn’t show a Ruckus device. I tried to logon to the website recommended to locate the AP address but it said server not working. Help? I have no idea how to connect the two 510s? When they switched the box downstairs, did it disconnect the ethernet to the main ruckus box upstairs? 

[pinky_ruckus]

Hello @Andrea ,

Thank you for the response.

We really appreciate you arranging a Windows laptop in troubleshooting the issue.

Please let us know once you have access, and we’ll be happy to proceed from there.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Andrea]

I think I have the wrong cable? I purchased a type C to RJ45 but I’m using a Mac with Windows? 

[pinky_ruckus]

Hello @Andrea ,

Thank you for the response.

The cable should be a type C to USB connector as shown in the below figure

Could you please share a picture of the cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Andrea]

The MAC computer requires a type “C” connection. It does not have a USB. According to your diagram there are two console ports # 1. Type C and # 15. The RJ-45. The console cable I purchased is a Type C and RJ-45. Can I use this cable with my Mac? Will the Putty/MobaXterm work if I’m not using a USB? 

[pinky_ruckus]

Hello @Andrea ,

Thank you for your response.

I understand that you are using a cable with a Type-C to RJ-45 connector. 

You may utilize an external adapter to connect the cable from the Switch to your Mac laptop.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community