CommScope RUCKUS Community Forums

Dalushun · ‎03-20-2023

Purchased home from previous owners. Had no idea we had the ruckus box until my very techy smart home installer brother came and got all excited about it. He hadn't worked with ruckus but was able to set it up for us. It worker great, internet was great for 1 day. Now very sluggish. Keep in mind I have no app or anything he did it all without using an app (via laptop). Do we need to download a ruckus app? And what do I need to do to get support,? We worked from home need good internet. My brother isn't familiar with ruckus and isn't able to come help me for a while. Please help

Dalushun · ‎03-20-2023

Also forgot to add, no power outtage

Dalushun · ‎03-20-2023

Actually I don't think I got close enough to the downstairs ap and it DOES appear to be lit up, see attached. Thanks so much and apologies for so many comments

(see attached)

Imran_ruckus · ‎03-20-2023

Hi @Dalushun

Thank you for the response and the information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router is plugged into the wrong port on the Switch panel. It must be plugged into the 1 in-12 ports as shown in the below screenshot.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Dalushun · ‎03-20-2023

Wow well thank you very much and fingers crossed this really works for me now. Any chance you can guide me on how to login to the ruckus unleashed app? Reminder that the previous owners may or may not have (thinking they did) use tbis and have it set up by a tech when they moved in (brand new home). They didn't leave Info on this so I have no username and password. I tried all the admin default I could find online but none worked.

Update I switched the ethernet into one of the 12 spots and it may be better now. I do see the wifi network using ruckus seems "weeker" than at&t alone. Like unstable bouncing from all the wifi (waves) bars whatever they're called, down to 2 and back and forth.

Any assistance with the app is appreciated. Also how come the upstairs ap has 24g lit up orange? That an issue? Thank you so much

Imran_ruckus · ‎03-20-2023

Hi @Dalushun

Thank you for the response and information.

As you are unable to login to Unleashed using default credentials. We suggest you factory reset your APs as described below.

Please read the following guide for the same:

IMPORTANT NOTE: As you have multiple Access Points (APs) in your house, please make sure you only keep the affected/configuring AP On and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the other Access Points, except the one that you are going to work with. Later you could connect other APs.

Physical Factory Reset of RUCKUS Access Points:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Please refer to the below Video for the initial setup which also includes resetting of Username and Password.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

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As you are getting lower Internet speed, I would suggest you create a separate 5G network from your Access Point and check the speed to avoid any Wireless interference with 2.4. Please refer to the below link and screenshot.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

Video:

https://www.youtube.com/watch?v=eSl_8rs1QnU