Have WiFi but no Ethernet connectivity

[lisa_schneider]

After power outage, we have WiFi but no Ethernet connection, which I have to have for work. Hours of troubleshooting, resetting modem, resetting ruckus in ceiling, can’t get onto unleashed at all now - no config me option. Really need onsite help. Is that possible? Can I hire on-site help?  

[Vásquez_Fer]

Hi @lisa_schneider 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you need something to be clarify on the process, please let us know

Here is the correct guide how to preform the Factory reset on a Access Point 

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Note:You can hire a third party to help you but we do not offer this service

Best Regards 

Fernando Vasquez