Hi @JMOCANA
Based on the troubleshooting done, even after performing the factory reset of the AP, and by checking the connectivity and connections, the issue exists. This Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.
Please follow the below steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided below:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Best regards,
Jayavidhya
Lennar Home Community
Greetings,
I received the AP R510 replacement, which I connected, but the same problem persist. The configmeXXX (SSID) disappears every time right before completing the full AP reset.
Hi @JMOCANA
Greetings of the day,
Please check the connection between the ISP router to the Ruckus ICX7150 Switch. If the devices are not connected properly you won't be able to get the internet connection.
Please check the following guide to make sure is the right devices and the connections.
Most common Setups for Lennar homes users
Also please check whether your AP is getting the IP address from the DHCP Server by the connected router and it’s in a normal state.
How to find my Ruckus “Devices IP address” using free applications
Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users
Creating a New Wireless WLAN (SSID)
Please let us know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community
