04-23-2023 10:31 PM
During update of unleashed firmware my internet connection disappeared, the extender router started showing amber light on 5G and 2.4
04-24-2023 06:10 AM
Hi @JMOCANA
Greetings of the day,
For detailed understanding of the issue please confirm what is the status of the PWR and AIR light in the Access Point, using the next guide to provide the details?
R510 LED lights
PWR:
AIR:
Best regards,
Jayavidhya
Lennar Home Community
04-24-2023 07:02 AM
CTR: Solid greenPWR: solid green
2.4: amberAIR: no light
04-24-2023 07:03 AM
PWR: solid green
CTR: Solid green
AIR: no light
2.4: amber
04-24-2023 08:17 AM
Hi @JMOCANA
Thanks for the details provided.
Based on the description, the light on AIR is off and the light on the Radios 2.4 and 5g shows Amber when the WAP is configured but no clients are connected to that specific radio or WAP.
Which means the radio signal is on, but you have no devices connected (phone, computer so ion).
To solve this issue please check the connection between the ISP router to the Ruckus ICX7150 Switch, because if this connection it's not working you will never get internet connection, just the AP will be powering up, because the Switch will provide power only. The yellow ports must be connected to your AP and your ISP router.
https://www.youtube.com/watch?v=vFD_ByQWGH0
https://www.youtube.com/watch?v=j8I5aVwMNMg
Best regards,
Jayavidhya
Lennar Home Community