Frequent Internet Loss

[TWM1]

Ruckus ICX 7150 is the most unreliable system I have ever experienced.

[Imran_ruckus]

Hi @TWM1 

Thank you for your response and the update.

Kindly connect your RUCKUS devices as outlined in the following RUCKUS Lennar Knowledge Base self-help article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Once the setup is complete, please confirm and let me know so I can assist you further.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[TWM1]

Complete, except I did not implement a factory reset. Both Switch and AP are up. My cell is connected to the AP. Cell frequently reports internet is down.

[Imran_ruckus]

Hi @TWM1 

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot further.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[TWM1]

I hope these screen shots work?

[Imran_ruckus]

Hi @TWM1 

Thank you for the response and the information you shared. 

The issue you're experiencing is due to your switch running on the Routing code (SPR), whereas for Lennar Home users, the switch should be operating on the Switching code (SPS) to avoid such problems. This often occurs after a power outage or power spike, which can cause the switch to boot from the alternate partition, typically the one running the Routing code.

Based on the output you provided, your switch has indeed booted from the secondary partition, which is running the Routing code (SPR), as shown in the screenshot below.

To resolve this, please follow the CLI commands listed below:

Note: Hit Enter to accept each command 

enable

copy flash flash secondary 

boot system flash secondary yes 

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support