Forcing a connection to the 2.4ghz network

[twmcc]

I am trying to connect a couple of smart devices to the wifi. I continually get a message that says my phone is connected to a 5ghz network and must be connected to a 2.4ghz network.

Since there is only one Ruckus network shown to connect to, how do I force it to 2.4ghz?

[Yarenis · Accepted solution]

Hi @twmcc 

Your device (Phone) will always choose the best connection, however the only way to force it to use only 2.4ghz, will be to disable 5G in your SSID/Wi-Fi network ID, however 5G will no longer be available or eve create two different SSID/Wi-Fi network ID , let me add the steps.

Enable the Radios Signal for the SSID:

1: Access to the Unleashed APP or the via web access to the site 

unleashed.ruckuswireless.com

2:If you never access before, or you are no sure about the credentials, try the next bundle:

Username:                      Passwords:

  admin                             sp-admin

                                          Lennar

                                          lennar

                                          ruckus

                                          Ruckus!

                                          Ruckus1

                                          admin

                                          password

3:Once you gain access, follow up the next steps to enable 2.4 signal only:

Select the WLAN you want to configure from the Wi-Fi Networks component and click Edit> Advanced Options > Radio Control>Enable WLAN on>choose 2.4 only to enable only that signal to be broadcasted.

Reference guide:

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-4F10C843-DE43-42C3-A724-D262...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired