Failed Switch - Stuck in crash mode - Page 2

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Apologies as I do not have any experience with switches so please bear with me. I recently had a power outage and now my ICX7150 C12p is stuck in boot mode however, when I try to factory reset the lights keep blinking amber. I tried to do the software recovery but I cannot connect to the switch. The serial cable is not found. The only thing I see is Bluetooth over serial. I believe I may need to RMA this device. Is this something support can help with? Thank you!

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