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Failed Switch - Stuck in crash mode

New Contributor

Apologies as I do not have any experience with switches so please bear with me. I recently had a power outage and now my ICX7150 C12p is stuck in boot mode however, when I try to factory reset the lights keep blinking amber.  I tried to do the software recovery but I cannot connect to the switch.  The serial cable is not found. The only thing I see is Bluetooth over serial. I believe I may need to RMA this device.  Is this something support can help with?  Thank you!