Factory Reset Unsuccessful

[Wxdude]

I have a Ruckus ICX 7150-C12P unit that shows a solid green light (PWR) and a solid amber light (SYST). I have tried a factory reset multiple times, but the lights always return to this configuration. Looking at other posts, I see instructions on how to correct a software problem. Unfortunately I am not computer-savvy and most of the instructions read like a foreign language to me. I have a Mac and I am totally lost in these instructions. Do you have any advice for someone like me who needs a little extra help in understanding my next steps?

[Imran_ruckus · Accepted solution]

Hi @Wxdude 

Greetings!!!

Thank you for the response and for sharing the requested information.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and after trying the software recovery process, the failure persists with no response from the management port on CLI. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS

Please let me know if you have any queries in this regard.

Thank you again and we appreciate your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Mad-Lennar-Cust]

When I opened a chat after experiencing this problem I was directed back to the community support forum. How do I receive support for this issue?

[Imran_ruckus]

Hi @Mad-Lennar-Cust 
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this case was raised by @Wxdude  which is old and now closed.

Please raise a new post on RUCKUS Lennar Support with the detailed description of the issue. (Please refer to the below screenshot)

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.