Extender off

[Billschaefer1]

I just moved into a Lennar community Timber Creek.  Previous owner must have unplugged Ruckus device.  I have internet but extender is off.  I tried resetting the extender, which is on the ceiling and I can't remove.  Also plugged in the Ruckus modem but all lights are amber; no green lights.  How do I get the extender back on?? 

Thanks!!

Bill 

[Imran_ruckus]

Hi @Billschaefer1 

Thank you for the response and the update.

Please try to upload the picture using the Google Drive link below and confirm once it is uploaded.

https://drive.google.com/drive/folders/1bi2LOVqXDZvv_SU188gEc5_vwTt4jhfD

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Billschaefer1]

I uploaded picture to link.  Let me know if you received 

[Imran_ruckus]

Hi @Billschaefer1 

Thank you for the response and for sharing the requested information.

I would suggest hard resetting the RUCKUS ICX-7150-C12P Switch.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

If the reset is not successful on the first attempt, please try resetting the switch multiple times (approximately 20-30 times) as outlined above. In many cases, we have observed that this method works after several attempts. If the reset is successful using a paperclip, the SYST and PWR lights should turn GREEN.

Please let me know if that works and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Billschaefer1]

I have tried the process at least 40 times.  Nothing changing.  All lights are amber

[Imran_ruckus]

Hi @Billschaefer1 

Greetings!!!
Thank you for the response and the update.

If a hard reset with a paper clip doesn't work, the only way to fix it is to perform a Software Recovery of the Switch.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please let me know if you are stuck at any point during the Software Recover process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.