Extender off

[Billschaefer1]

I just moved into a Lennar community Timber Creek.  Previous owner must have unplugged Ruckus device.  I have internet but extender is off.  I tried resetting the extender, which is on the ceiling and I can't remove.  Also plugged in the Ruckus modem but all lights are amber; no green lights.  How do I get the extender back on?? 

Thanks!!

Bill 

[Imran_ruckus]

Hi @Billschaefer1 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup with no lights on extenders.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Billschaefer1]

Am sending picture of extender and box

 

[Imran_ruckus]

Hi @Billschaefer1 

Thank you for the response and the update.

Please share a picture of the RUCKUS ICX-7150-C12P Switch showing the lights status and the cable connections, (Please refer to the below screenshot for the same)

Thank you again for your understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Billschaefer1]

I can't.  Says file is too big!!