Experiencing Significant Latency with R510 APs

[ajayan88]

I am currently experiencing significant latency with my R510 APs. I have diagnosed the issue with my internet to be stemming from these APs. I have tried connecting directly to my router and have triage the router (Netgear C7800) with Netgear directly and am seeing improved connectivity and no latency - however when connecting to my AP network, while the network shows fast speeds - I am seeing significant lag before webpages or apps are refreshed. Can someone help me? 

[Yarenis]

Hi @ajayan88

1:First ensure that the cables are not the problem, for this you require to gain access to the Unleashed Dashboard and follow up the next

Visit while you are connected to unleashed Wi-Fi: 

unleashed.ruckuswireless.com

Access Points>choose the AP>Show AP Info>scroll>Ethernet port status must be on 1000 Mbps if the speed is in less than 1000Mbps, you have cabling issues.

Check the connection between APs:

Click Show AP Info>Speed Test>here you will test the speed between APs, just worry about packet lost.

Monitoring an Individual AP

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-0D94BF89-9DF6-4C62-87D5-E5B0...

Show AP Info

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-72E4946B-AC40-4C02-951F-993A...

Note: if the APs are ok you have to access the Switch to see if the problem is there, sometimes when there is a power outage the Switch may be running in the wrong partition causing low connectivity so let me add the guide to diagnose if that is the case and how to fix it.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video)

https://www.youtube.com/watch?v=YXR4xhkw3q8

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

[ajayan88]

Thank you! I finally fixed the issue by simply resetting the switch (pressing the reset button with a paperclip).

But now I want to improve the speed for the connection between APs. I subscribe for a 500mbps plan with my provider and via speed test am seeing 90mbps down when connected to the AP network.

I’ve checked the wiring between switch and APs and they’re all cat6 and cat5e cables. Thoughts on how to improve my speed?

[Yarenis]

Hi @ajayan88

I am glad you fixed that part, let's run some diagnostics from the Access points end, follow up the next steps to check the cabling speed, and check the status of the Switch:

Checking cabling APs status from Unleashed Dashboard:

1:Connect to the AP SSID/Wi-Fi>Log in to the Dashboard page 

unleashed.ruckuswireless.com

Note: you may know the credentials if you use the APP are the same.

Access Points>choose the AP>Show AP Info>scroll>under Physical address must be on 1000Mbps if the speed is in less than 1000Mbps, you have cabling issues.

Checking the speed between APs:

Click Show AP Info>Speed Test>here you will test the speed between APs, just worry about packet lost.

2:If your speed is in 1000 Mbps, let check the status of the Switch:

Expand the Switches>General Info>You may be able to see the Switch with the next name:ICX7150-12P-Switch

Note: if it's shown as ICX7150-12P-router, the Switch is booting from the incorrect partition. Must be fixed with one of the two options via CLI or through Web GUI, let me add the guides.

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

[ajayan88]

Hello there

i finally removed the router function from the partition  of the switch but now am getting low speeds on my APs 

My APs are showing physical link up to 100mbps full. I do not see anything referencing a physical address. Does this mean we have cabling issues? What’s weird is before I deleted the router partition yesterday I did get WiFi speeds from the AP around 300mbps (I pay for 500). What do I do next do I have cabling issues?

For context there is a router/modem combo feeding the switch the internet in case that has a part to play here.