Existing/Used ruckus setup

[Jmop]

Hi I recently moved into a Lennar home with the ruckus equipment already installed and used from previous owner. I have the icx switch and 3 R510 APs. I have my modem/router connected to the icx switch but have no connection from the APs. I’m not the best with internet and terminology but have had help and tried to troubleshoot and reset and still can’t get it figured out. Received no information or help on this so looking for the right steps to take!

[Imran_ruckus]

Hi @Jmop 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need help in setting up the RUCKUS setup in your recently moved Lennar home.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

To check further could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please refer to the device connectivity guide, let me know the answers to ALL the above queries, and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jmop]

 

 

I am able to select the configure.me-xxxxxx but will have no internet connection and will not get directed to the setup wizard 

[Imran_ruckus · Accepted solution]

Hi @Jmop 

Greetings!!!

Thank you for the response and the update.

Please note, if you are trying to factory reset the APs and when you are connected to the configure.me-xxxxxx network, there will be no Internet accessibility.

When connected to the configure.me.-xxxxxx you need to browse https://unleashed.ruckuswireless.com/ on a web browser and complete the factory reset configuration.

Please refer to the RUCKUS Lennar Knowledge Base self-help article for the Access Points factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the process and let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Jmop 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further? Please help us with the requested queries.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community