CommScope RUCKUS Community Forums

Jmop · ‎04-09-2024

Hi I recently moved into a Lennar home with the ruckus equipment already installed and used from previous owner. I have the icx switch and 3 R510 APs. I have my modem/router connected to the icx switch but have no connection from the APs. I’m not the best with internet and terminology but have had help and tried to troubleshoot and reset and still can’t get it figured out. Received no information or help on this so looking for the right steps to take!

Imran_ruckus · ‎04-30-2024

Hi @Jmop

Greetings!!!

Thank you for the response and the update.

Please note, if you are trying to factory reset the APs and when you are connected to the configure.me-xxxxxx network, there will be no Internet accessibility.

When connected to the configure.me.-xxxxxx you need to browse https://unleashed.ruckuswireless.com/ on a web browser and complete the factory reset configuration.

Please refer to the RUCKUS Lennar Knowledge Base self-help article for the Access Points factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the process and let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎04-17-2024

Hi @Jmop

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

CommScope RUCKUS Community Forums

Existing/Used ruckus setup