Ethernet Connection Works Sporadically

[Viggy]

I've been trying for a little while to get ethernet to work on our wall ports, but they've been sporadic at best. Sometimes websites will load up quickly, other times, I get DNS issues. It's pretty intermittent and I'm not sure why. 

Interestingly, my ICX switch is on 192.168.86.39. Theoretically, my desktop PC is connected to the switch through an ethernet connection, but for whatever reason, I'm not able to ping that address on my PC. Curiously, I can only access the switch through my WiFi adapter (not my ethernet), which seems wrong. I'm also not able to ping that address from the Unleashed portal, I'm not sure what's going on there. I've looked through the forums and some posts say that the switch may come running routing code by default, but I'm not sure how to change the software running on the switch or if that would help.

Context:
ISP: Google Fiber (1 Gbps). Wifi is using Google's provided routers and mesh network, I have disabled the WLAN using the Ruckus APs.
Connection: Google Fiber Modem -> Google Fiber Router -> Ruckus ICX 7150-C12 -> Wall port -> NetGear 1G 5-port switch (unmanaged) -> Desktop PC
Information:

• Ruckus ICX 7150-C12: Version 08.0.90dT213 (labeled as SPR08090d)
• 2 Ruckus R320: Version 200.9.10.4.212
• Running Unleashed, but I can't seem to connect my ICX to it
• WLAN is disabled so we're not using the APs to avoid conflicts with Google's APs
• It's worth noting that I've had similar problems with our AT&T fiber in the past so I don't think it's an ISP issue
• I have 0 issues using our current wireless network, the one provided by the Google Routers/APs, just ethernet, which makes me thing something's not configured properly with the ICX

 On the Unleashed portal, I see:

• Ethernet: Port 1
• IP: 192.168.86.40
• Gateway/DNS: 192.168.86.1 (Google Router)
• Internet: Connected

Which all looks correct. Any thoughts/suggestions would be greatly appreciated! I'm very new to all this home networking stuff!

[Yarenis · Accepted solution]

Hi @Viggy

Here is your problem SPR08090d, if the Switch is running the routing code, will not properly send the traffic, by default for Lennar home set up, we advise using the SPS08090d image, which is the switching image, for enterprise environments, you can use routing code, because you may want to route multiples subnets, now with the wire and wireless network what you need to confirm is that you are in the same subnet, however, I will not worry about that, first let's boot the Switch from its Switching partitions, and I will advise upgrading to the recommended code 08095g UFI, upgrading both partitions with the switching file image named SPS08095ufi.bin.

1:Gain access to the Switch via SSH, telnet, or console.

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2:Check if you have the Switching code-named SPS08090d in one of your flashes by running the next command show flash

enable

show flash

Note: the show version command will confirm what partition you are currently booting.

3:Once you have confirmed you have even the primary or secondary flash running the switching code, you will boot from that partition.

ICX7150-C12 Router#boot system flash primary yes

In this example, I will boot from the primary partition, which is the partition I have the switching code.

4:Perform A upgrade to the recommended code 08095g UFI

Upgrade example:

device# copy tftp flash 10.176.220.51 SPS08095gufi.bin primary

device# copy tftp flash 10.176.220.51 SPS08095gufi.bin secondary

device#Show flash 

device#write memory

device#reload

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[Viggy]

That seems to have fixed it. Thanks for your help!

[Yarenis]

Hi @Viggy 

Great, I am glad that it works.

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community