CommScope RUCKUS Community Forums

GimpeeBowhunter · ‎08-09-2023

Been in this home for a couple years now and our internet has been functioning great till a couple of weeks ago. There was an outage with our ISP and ever since they restored service nothing has been the same. We cannot stream on any wireless devices or if I'm on a teams call it will disconnect and reconnect every few minutes.

We have a Ruckus ICX 7150-C12P

We have one wired desktop and I can get on the internet but whenever I go to a website I haven't frequented I continually get ERR_CONNECTION_TIMED_OUT, if I release and renew the IP the page will load but will fail after a couple of minutes again.

I've power cycled the modem, router and switch numerous times. I've connected directly to the router and flushed DNS. None of this has improved anything. Do I have to connect via USB to the switch to look at the configuration? I can't even ping 192.168.1.1 from my desktop.

Jayavidhya · ‎08-09-2023

Hi @GimpeeBowhunter

Thanks for your response.

This issue may happen when the Switch runs on the Routing code. The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages most of the time, this is a known issue for Lennar home users.

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Once you are done with the above process please share the output of the above commands.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

View solution in original post

Imran_ruckus · ‎08-11-2023

Hi @GimpeeBowhunter

Greetings!!!!

Apologies for the inconvenience.

Let me ask you some queries, please don’t mind if the query is getting repeated.

Could you please let me know if you are able to find an IP Address of the RUCKUS ICX-7150-C12P Switch?

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

GimpeeBowhunter · ‎08-12-2023

Thank you! This issue has been resolved using your guide!

Imran_ruckus · ‎08-14-2023

Hi @GimpeeBowhunter

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

Err_Connection_timed_out