Err_Connection_timed_out

[GimpeeBowhunter]

Been in this home for a couple years now and our internet has been functioning great till a couple of weeks ago. There was an outage with our ISP and ever since they restored service nothing has been the same. We cannot stream on any wireless devices or if I'm on a teams call it will disconnect and reconnect every few minutes.

We have a Ruckus ICX 7150-C12P

We have one wired desktop and I can get on the internet but whenever I go to a website I haven't frequented I continually get ERR_CONNECTION_TIMED_OUT, if I release and renew the IP the page will load but will fail after a couple of minutes again.

I've power cycled the modem, router and switch numerous times. I've connected directly to the router and flushed DNS. None of this has improved anything. Do I have to connect via USB to the switch to look at the configuration? I can't even ping 192.168.1.1 from my desktop.

[GimpeeBowhunter]

I downloaded Putty and pulled up a telnet session and this is the info I get.  What command should I be using?

Please login: admin
password :
Copyright(C) 2018 Ruckus Wireless, Inc. All Rights Reserved.

** Ruckus R510 Unleashed AP: 992072001592

Warning: AP is in Unleashed-Managed mode
Current or latest Unleashed: 192.168.1.185 / c8:03:f5:26:e9:80
Any configuration changes made in CLI may conflict
with the Unleashed's management and
will cause undefined results.
rkscli: nc 192.168.1.159 23
Command is not recognized: nc 192.168.1.159 23

rkscli: nc 192.168.1.159
Command is not recognized: nc 192.168.1.159

rkscli:

[GimpeeBowhunter]

This is what I get when I try those commands

Warning: AP is in Unleashed-Managed mode
Current or latest Unleashed: 192.168.1.185 / c8:03:f5:26:e9:80
Any configuration changes made in CLI may conflict
with the Unleashed's management and
will cause undefined results.
rkscli: enable
Command is not recognized: enable

rkscli: show version
Command is not recognized: show version

rkscli: show flash
Command is not recognized: show flash

rkscli:

[Jayavidhya]

Hi @GimpeeBowhunter 

Based on the description it seems like you have entered the AP CLI instead of Switch CLI.

Please try to enter the switch CLI through console access of the switch using the below guide.

1. By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

1. Now please perform the following commands:

Note: Hit Enter to accept each command

enable

show version 

show flash

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[GimpeeBowhunter]

I installed PuTTy and purchased a USB to RJ45 cable.  I set up PuTTy on the correct COM as the cable is set up for and when I go to open the session its just a black screen.  I tried to attach a picture but it says "you do not have permission to upload images".    I really want to get this fixed, its been going on for about 3 weeks now.

[GimpeeBowhunter]

I have a desktop in another room if I get a usb extension cable can I do all this fromy desktop?