Entire Ruckus System Stopped Working After Power Outage

[nlai]

My whole Ruckus system has not been working for the past few months. I finally got around to trying to fix it and did a reset of the system, but I'm not getting any better results. According to the online Unleashed system, the switch is disconnected. I have the switch's IP address after following one of the forum posts. When I try to remove and add the switch back, it says that it fails, "Failed to ping ICX (IP Address). Suggest checking the network." 

[pinky_ruckus · Accepted solution]

Hello @nlai ,

Thank you for the response.

From the previous post, I understand that you were able to login to the GUI of the Switch through web browser using the Switch IP address.

As you are able to access GUI of the Switch, I would request you to please enable Telnet through the browser by following the below screenshots:

Once you have enabled Telnet through the web browser, I request you to please login to the CLI of the Switch using the Telnet option.

Once you are able to login to CLI, please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code for future reference.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus · Accepted solution]

Hello @nlai ,

Thank you for the response.

From the previous post, I understand that you were able to login to the GUI of the Switch through web browser using the Switch IP address.

As you are able to access GUI of the Switch, I would request you to please enable Telnet through the browser by following the below screenshots:

Once you have enabled Telnet through the web browser, I request you to please login to the CLI of the Switch using the Telnet option.

Once you are able to login to CLI, please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code for future reference.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus · Accepted solution]

Hello @nlai ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[nlai]

Hi Pinky,

Thank you for your help. I was able to use the Telnet option to make the necessary changes to the switch. It seems like things are working properly right now. Thank you for your help.

[pinky_ruckus]

Hello @nlai ,

Thank you for the response and the update.

Glad to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community