A few days ago, our home devices including Ring and Alexa as well as other devices that were connected to our ruckus router seemingly disconnected. The Network is still showing available, but nothing will connect to it. I rebooted the router by unplugging it, and all the lights show green and flashing but nothing still will connect. Any suggestions?
Base in your description, it looks like your Switch (ICX7150 Switch) may be booting from the wrong partition, let me add the guide to fix the issue.
Note:if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following Image, ICX7150-C12-Router instead of ICX7150-C12-Switch, and please read the guides carefully before start the troubleshooting.
How to Fix Routing code issues on Lennar Home users via Web GUI.
I am trying this troubleshooting method but none of the username/password combinations work. I did do a hard reset on both APs (via the reset button on the back) so I'm unsure if that has an impact on admin credentials. How can I get admin access to continue this trouble-shooting as I think this could resolve my issue
OK, factory resetting the access point will not fix the problem of your ICX 7150 Switch not booting from the correct partition, now the last credential you can try the credential you use to access the Unleashed APP if you know it?, let me add the combination as well, Because sometimes it happens that when the Switch is booting from the wrong partition you can use the Unleashed system credential, now if both credential combinations still not working to get access to the switch you need to perform an extra step to bypass the switch password; however, you need to get access to the console and from CLI(command line interface).
2:If still not working, perform the password recovery via console access.
A:Gain access via console:
How to console in the ICX-7150-12CP 'Ruckus Switch'