Backwards ruckas

[Kmrr123456789]

Has anyone else had any issues with the Wi-Fi going out the SAME time every night for months (around 3:30am)?? It’s very problematic, I work nights from home. We had our service provider come out a few times and they said that the ruckus was installed improperly and the orange cable from our Wi-Fi box that connects to the ruckus is apparently in the wrong port but there is no way for them to flip it?

[Yarenis]

Hi @Kmrr123456789 

The connection between your ISP router and the Ruckus ICX 7150 Switch can be in any of the yellow ports I will provide, now that the connection is dropping every 24 hours at the same time can be a DHCP issue, this is the protocol from your ISP router that provide the IP address for each device connected including the Access Points and by device connected to it, so please provide the logs, so we can see that disconnection ever morning and provide the troubleshooting steps.

Port to connect your ISP router:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

Gather the logs:

Note:remember to access the Dashboard you need to be connected to your Unleashed SSID/WIF signal and search for the page 

unleashed.ruckuswireless.com

Admin & Services > Administration > Diagnostics > Logs

Document source:  https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-0DA6A5D3-DC7C-4A2F-87D7-F24F...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired