07-10-2023 12:02 AM
This evening our ICX 7150-C12P switch went offline. We had no power outage or any other issues. No method gives it power, when plugging and unplugging, no nights power on. I’ve tried to reset and had the same result. I’ve tried a different power cord and same result. It seems to me that it is non-operational.
I work from home and do not have access to the internet I have to plug directly into the router cannot work of off wifi
07-10-2023 02:54 AM
Hi ZeRoCiRcAfLiP
Thanks for reaching us
From the details mentioned I suppose switch is not powering on and you have tried using a different power cord and tried resetting the device.
Use the below method to upload the picture of the device
Thanks
07-11-2023 05:10 PM
I did buy a Lennar home and this unit was included with my home.
i have tied different plugs and outlet's
07-12-2023 03:15 PM
Hi @ZeRoCiRcAfLiP
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
From the case description, I could understand that your RUCKUS ICX-7150-C12P is not powering up.
Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below pictures as an example.
Please use the below link to upload a VIDEO:
https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
07-12-2023 11:13 PM
Photo's & Videos uploaded