Dead unit, does not power on

[ZeRoCiRcAfLiP]

This evening our ICX 7150-C12P switch went offline. We had no power outage or any other issues. No method gives it power, when plugging and unplugging, no nights power on. I’ve tried to reset and had the same result. I’ve tried a different power cord and same result. It seems to me that it is non-operational.

I work from home and do not have access to the internet I have to plug directly into the router cannot work of off wifi

[Imran_ruckus]

Hi @ZeRoCiRcAfLiP 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and VIDEOS.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.