Contractor Tripped A Breaker and Now Connection is inconsistent

[Kerickson516]

Hi, 

I want to preface this with I do not speak technology.

Yesterday we had a contractor in our home who tripped a breaker that our ruckus was on. The power to the ruckus was only out for about 10 minutes, but when it got turned back on our Wi-Fi Internet has been spotty. Our Google speakers cannot connect and our ring keeps losing connection and regaining connection within the same 60 seconds every couple hours. 

We tried to reset it but it was unsuccessful. We don’t know the actual problem, but we also don’t know enough to research the right answer.

Can anyone help?

We have lost power before but we have never had an issue like this with the ruckus. 

TIA

[pinky_ruckus]

Hello  @Kerickson516 ,

Greetings!

Thank you for sharing the information.

The ethernet cable light blinking amber is normal as it just indicates the data communication.

I would suggest you upgrade the firmware of the Switch since the Switch is on the older version.

We have shared the upgrade tool on the previous post.

Please follow the manual and upgrade the Switch version and let us know if you face the issue again.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Kerickson516  ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Kerickson516 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Kerickson516 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community