We had a power outage on monday around 12:05pm pst and ever since then our Ruckus system has had connectivity issues. Other neighbors in the same Lennar community have also experienced the same issue, regardless of their ISP. I and one other neighbor have ATT and most of the other neighbors have Spectrum. If I bypass the Ruckus system and just connect our devices to the ATT router, it works PERFECT, no issues.
We have restarted our ruckus system and access points countless times. I have tried multiple ethernet cords as well.
Our system
- Ruckus ICX 7150-C12P (Power connected to a surge protector)
- 2 AP (1 downstairs, 1 upstairs)
Our internet download speed(800 mbits) and upload speed (500 mbits) have been great, it is just that certain websites and services are having issues buffering/connecting/resolving and eventullay just timeout. Here is an example screenshot of website just timing out. I have to hit ctrl+f5 repeatedly for a couple minutes and it might work. This occurs in any browser, I have tested google chrome and mozilla firefox.
On my desktop PC, I am hardlined via ethernet directly into the Ruckus system and still have connectivity issues, which to me says that this is not an AP problem since APs are used for wifi. If I connect my desktop PC to the ATT router WIFI, again my internet works perfectly.
Here are screenshots of the ruckus system lights
Ruckus ICX 7150-C12P
AP Upstairs
AP downstairs
I even went as far as trying to follow this guide on how to fix routing code issues but since the guide is out of date I am not able to find the Flash information area to configure the boot sequence.
I am able to hit my ruckus system using its ip address to get to Ruckus Commscope on my desktop pc chrome browser and it is showing 0 working switches, can this be a cause of the issue?? Here is a screenshot.
Here is also a screenshot of the android app showing no switch
It is no coincidence that me and a some neighbors in the same community are having internet issues regardless of ISP. I will be on the lookout for a reply on this thread that will most likely ask for more diagnostic info but I think it would be more benifical to call me which is in profile info that you guys have. Other people in the forum are experincing this issue after a power outage as well.
1 ACCEPTED SOLUTION
Ok I had to unplug my PC from the switch via ethernet and had to go onto the ATT router wifi to find the ip address of the switch. The switch website shows up, I tried all different combinations of passwords but it wont let me in
I also can not SSH into the ip of 192.168.1.226 using putty as seen above in the screenshot. I will try restarting the switch again. But there is definitly something going on with the switch right?
Hi @yeahdawg
Thank you for the response and the update.
You could try the SSH Or Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below
SSH- Port 22
OR
Telnet – Port 23 (If SSH doesn’t work)
If you can access the Command line should look like this:
ICX7150-C12 Router> OR
ICX7150-C12 Switch>
Please enter the below commands once you log in to CLI and share the output.
Note: Hit Enter to accept each command
enable
show version
show flash
Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
ok finally got in using Telnet.
Hi @yeahdawg
Thank you for the response and the information you shared.
This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.
As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.
Please Enter the below commands in CLI to fix this issue:
Note: Hit Enter to accept each command
enable
copy flash flash secondary
boot system flash secondary yes
Example:
VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc
ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)
Please let me know if you have any queries in this regard.
NOTE: Please feel free to mark the previous post as ACCEPTED SOLUTIONS.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
