Unable to connect to Ruckus unleash

[Nichalos_allen]

Hello,

I recently purchased a home at Verona trace and is unable to connect to the ruckus unleash.

The lights are on but not able to log into the Wi-Fi using mobile devices.

please help

[Jayavidhya]

Hi @Nichalos_allen 

Greetings of the day,

Please try to access the unleashed on a web browser via the IP address of the access points.

To find the master IP address of the Access points please follow the below link. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once you find the IP address of the access points please try to check it on a browser. You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community