We had a power outage on monday around 12:05pm pst and ever since then our Ruckus system has had connectivity issues. Other neighbors in the same Lennar community have also experienced the same issue, regardless of their ISP. I and one other neighbor have ATT and most of the other neighbors have Spectrum. If I bypass the Ruckus system and just connect our devices to the ATT router, it works PERFECT, no issues.
We have restarted our ruckus system and access points countless times. I have tried multiple ethernet cords as well.
Ruckus ICX 7150-C12P (Power connected to a surge protector)
2 AP (1 downstairs, 1 upstairs)
Our internet download speed(800 mbits) and upload speed (500 mbits) have been great, it is just that certain websites and services are having issues buffering/connecting/resolving and eventullay just timeout. Here is an example screenshot of website just timing out. I have to hit ctrl+f5 repeatedly for a couple minutes and it might work. This occurs in any browser, I have tested google chrome and mozilla firefox.
On my desktop PC, I am hardlined via ethernet directly into the Ruckus system and still have connectivity issues, which to me says that this is not an AP problem since APs are used for wifi. If I connect my desktop PC to the ATT router WIFI, again my internet works perfectly.
Here are screenshots of the ruckus system lights
Ruckus ICX 7150-C12P
I even went as far as trying to follow this guide on how to fix routing code issues but since the guide is out of date I am not able to find the Flash information area to configure the boot sequence.
I am able to hit my ruckus system using its ip address to get to Ruckus Commscope on my desktop pc chrome browser and it is showing 0 working switches, can this be a cause of the issue?? Here is a screenshot.
Here is also a screenshot of the android app showing no switch
It is no coincidence that me and a some neighbors in the same community are having internet issues regardless of ISP. I will be on the lookout for a reply on this thread that will most likely ask for more diagnostic info but I think it would be more benifical to call me which is in profile info that you guys have. Other people in the forum are experincing this issue after a power outage as well.
Thank you for the detailed information you shared.
As per the case description, I could understand that you have Internet connectivity issues via the RUCKUS setup after a power outage.
This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike may be) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.
Please follow the below steps and help us with the queries,
1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P
I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications:
Hi Irman, The switch is not even showing up in the advanced IP scanner, only the APs are. See screenshot.
I have also tried accessing the other two ip address that start with 192.168.1 but no luck. This leads me to believe that their is something wrong with the switch? Even though we are getting internet access.