11-22-2022 01:04 PM
We've been having intermittent outages since July '22. Everything on the ISP end is good. Last year we had our switch replaced do to faulty firmware. I cannot for the life of me figure out what the issue is. We lose connection and the equipment power cycles. Connection loss lasts anywhere from a few minutes to an hour or more. Some days are fine, other days it won't stay connected for more than a few minutes at a time. Connection loss happens on both wired and wireless.
ICX7150-C12P
3x R320
11-23-2022 10:04 AM - edited 11-23-2022 10:05 AM
Hope you are doing well
You can try to use it the most important part is to install the software to read the cable on your PC.
Many times the type C cable that is used to charge does not work other times it does.
This problem occurs because the switch has 2 partitions, so when it is rebooted, the wrong one begins to run.
Once you have CLI ( command line ) access it is quite easy to fix this problem and prevent it
1-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'
Note: Hit Enter to accept each command
enable
copy flash flash secondary
boot system flash secondary yes
example:
ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait : until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )
How to Fix Routing code issues on Lennar Home users
2- How to access using a console cable (usb to usb type C )
How to console in the ICX-7150-C12P
Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '1'
Best Regards
Fernando Vasquez
11-23-2022 10:30 AM
What happens now if I can't do this? I don't have the correct cord.
11-23-2022 10:54 AM - edited 11-24-2022 09:17 AM
You need to get a good one cord also I am seeing you tried to access via ssh or telnet please make sure you try all password combinations.
super/sp-admin / admin/ Lennar admin/ Ruckus1 also the same credentials you use to access to the unleashed dashboard
Best Regards
Fernando Vasquez
11-23-2022 11:08 AM
A good one cord? Any recommendations?
I haven't tried accessing anything since yesterday. I tried all password combos. None worked. Which is why you're instructing me to cable into the switch. Yes?
How do we escalate this to the point where someone can actually help me with this very real problem that I cannot solve alone?
11-23-2022 11:17 AM
What do you mean you're seeing me try to access? How are you able to monitor what I'm doing?