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Connection issues

New Contributor II

We've been having intermittent outages since July '22. Everything on the ISP end is good. Last year we had our switch replaced do to faulty firmware. I cannot for the life of me figure out what the issue is. We lose connection and the equipment power cycles. Connection loss lasts anywhere from a few minutes to an hour or more. Some days are fine, other days it won't stay connected for more than a few minutes at a time. Connection loss happens on both wired and wireless.


3x R320



Hi @daniel_deusterm 

From your description, it looks like your Switch (ICX7150 Switch) may be booting from the wrong partition, let me add the guide to fix the issue.

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following Image, ICX7150-C12-Router instead of ICX7150-C12-Switch.



How to Fix Routing code issues on Lennar Home users via Web GUI.


Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Ok. I have the switch address, but none of the passwords work to get into it. Please advise. Sure would be a lot easier to talk with someone on the phone and have them remote in via teamviewer. 

Hi @daniel_deusterm 

If none of the password are working, you need to gain access via console and perform a password recovery before gain access to the Switch via web, now like you will gain access to the Switch via CLI/Console to perform the password recovery from there you can also fix the routing code issue, I will add the guide too.

Note:Lennar Home's client receive support over the forum only.

1:Software recovery steps:

Note:you may need to check the console access guide, because that will be the first step, before start the password recovery.

1:Console access to the switch

2:Reset the device (power cycle the switch)


3- Enter “b” to stop at boot monitor

Enter the next command

no password

(skips the password check when the system comes back in the next boot)

4- Enter the next command



5: Set new password commands:


Config t

Enable super-user-password “password”

Wr mem



Guide to fix the routing code issue via CLI

How to Fix Routing code issues on Lennar Home users


Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Will a phone charger cable work to hack into the switch?

What happens if I'm unable to figure this out? I'm SOL?

If I'm able to figure this out, how do I prevent it from happening again?

Do you offer any equipment more suitable for residential use that does not require a degree in computer science to setup and maintain?

Best regards,