11-22-2022 01:04 PM
We've been having intermittent outages since July '22. Everything on the ISP end is good. Last year we had our switch replaced do to faulty firmware. I cannot for the life of me figure out what the issue is. We lose connection and the equipment power cycles. Connection loss lasts anywhere from a few minutes to an hour or more. Some days are fine, other days it won't stay connected for more than a few minutes at a time. Connection loss happens on both wired and wireless.
ICX7150-C12P
3x R320
11-25-2022 03:41 PM
I don't have that option when I hit reply.
11-25-2022 04:09 PM - edited 11-25-2022 04:09 PM
Ok, for the lines you have shared about the Access Point I can see that are constantly dropping, so the cables are damaged, or the network is constantly dropping, so to diagnostic from the Switch, you need to gain access to the Switch and share the commands I will provide.
last disconnected reason [AP Restart : power cycle]
Last disconnected reason [Heartbeat Loss]
1:Gain access to the Switch via remote(SSH or Telnet) or via console access)
How to Access an ICX Switch remotely via SSH or Telnet, using a Windows computer
How to console in the ICX-7150-12CP 'Ruckus Switch'
RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)
https://www.youtube.com/watch?v=YXR4xhkw3q8
(Tutorial for MAC)
https://www.youtube.com/watch?v=1AcJokMm78U
Commands:
enable
show lldp neighbors
show logging
show poe
This next commands is to run a diagnostic in the cable where the Access Points are connected, now the show lldp neighbors will display what port you are connected with Ruckus APs, let me provide an example:
Note: the X will change according to the ports you are testing, in my example the port where the AP is connected is the 1/1/2
show lldp neighbors
clear cable-diagnostics tdr x/x/x
phy cable-diag tdr x/x/x
show cable-diagnostics tdr x/x/x
Note: this is the results of a good diagnostic cable.
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
11-25-2022 04:55 PM
I cannot log into the switch via putty.
11-25-2022 05:35 PM
I can enter username but it won't let me enter a password.
11-28-2022 08:25 AM
Can you provide the screenshot with the password error?