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RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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Come on guys, what kind of service is being provided here? This terrible I have multiple emails

laricher
New Contributor

‎02-02-2023 01:17 PM

Come on guys, what kind of service is being provided here? This terrible I have multiple emails - NO FOLLOWUP

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1 REPLY 1

Vásquez_Fer
Moderator
Moderator

‎02-02-2023 01:43 PM

Hi @laricher 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Sorry if there was any inconvenience or delay in responses.

1-I would like a detailed description of the network issue you are having with your devices , also if the problem is specifically in an Access Point or is the network in general affected by this problem.

2-How many access points do you have and what models are they?

3-Are there other devices affected by this?

Best Regards

Fernando Vasquez 

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