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Changing internet service and AP won’t trigger configuration Wi-Fi

New Contributor

I have changed out my internet provider and need to update my ruckus. I have everything set up and have repeatedly done a factory reset with the AP, but it won’t trigger the configuration Wi-Fi for me to process the set-up. 
any suggestions?

Also, I’d prefer to set-up the ruckus to connect via Wi-Fi rather than be hardwired, is that possible? (I do have it hardwired currently but can’t get it set up)



Hi  @Keruff



Normally when you change the ISP, you should have to do any changes to your Access Points, now can you confirm that you got a router from the new ISP instead of a regular modem, you can even share the model, so we can help you to confirm.


Note: check the next guide for more details


Most common Setups for Lennar homes users


Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired