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Frustrated

RCK
New Contributor

It looks like I am another customer dealing with issues after power outage. We've had this Lennar home for a couple of years and after every power outage we have to go through a reboot. This time however after several attempts to reboot, the system will not reboot and we have no power, no lights at all, going to either access point. To say this system in our "Smart Home" is aggravating is an understatement.

7 REPLIES 7

Vásquez_Fer
Moderator
Moderator

Hi @RCK 

Hope you are doing well! 

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

 

Vsquez_Fer_0-1671549985407.jpeg

 

 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

2-Make sure it is plugged into a well-known outlet/power source

Best Regards 

Fernando Vasquez

none of the 4 on the status bar are lit.only a green  to the right of the status bar

Hi @RCK 

Could you please provide us a picture of that ? upload photo.png

Best Regards 

Fernando Vasquez 

IMG_9103.jpg