Changing internet service and AP won’t trigger configuration Wi-Fi

[Keruff]

I have changed out my internet provider and need to update my ruckus. I have everything set up and have repeatedly done a factory reset with the AP, but it won’t trigger the configuration Wi-Fi for me to process the set-up. 
any suggestions?

Also, I’d prefer to set-up the ruckus to connect via Wi-Fi rather than be hardwired, is that possible? (I do have it hardwired currently but can’t get it set up)