Cannot re-connect Ruckus AP

[jhopkins1209]

Description: Hello, I checked my AP to see why I cannot connect to my accounts and reconfigure everything. When I go to the app, it says, "You are not connected to the Unleashed network. Go to settings." Then, when I log into my Ruckus online account, nothing populates. When I try to go to the http://unleashed.ruckuswireless.com website, it tells me it cannot find the server, and then there is a "no internet" when I am on the configure.me wifi.

I will be transparent and inform your team that I have not logged onto Ruckus for years I am not even certain how long it has been disconnected.

[Imran_ruckus]

Hi @jhopkins1209 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please let me know if you followed the instructions shared in my previous post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[jhopkins1209]

Hello,

nothing I am doing is working. I’ve been in those articles and can’t fix it. 

[Imran_ruckus]

Hi @jhopkins1209 

Greetings!!!

Thank you for the response and the update.

We suggest you performing factory reset of the RUCKUS Access Points and reconfigure them with a new Wi-Fi Network/SSID.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[jhopkins1209]

Hello,

I went through that video once again. I got through everything successfully, including setting up the SSID Network... again. But I am now getting the attached screenshot, so I cannot get to the Ruckus Unleashed network to manage anything. I am stuck at a standstill. My AP is showing a green light for 5G, CTL, and PWR, but an Amber for 2.4.

[Imran_ruckus]

Hi @jhopkins1209 

Greetings!!!

Thank you for the response and the update.

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

To better assist you, could you please provide the following information:
1. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community