Hello @ja ,
I hope this message finds you well.
Thank you for your response and for providing the information.
I apologize for any inconvenience this situation may have caused. To resolve the issue you are experiencing, it is necessary to access the RUCKUS Unleashed system. Since you do not have the login credentials and cannot log in with the default credentials, the only viable solution is to perform a factory reset of the Access Points.
To execute a factory reset, it is required to press and hold the reset button located at the rear of any one of the Access Points for approximately 15-20 seconds and follow other steps as described in the AP factory reset article I shared with you in one of my communications.
If you encounter any difficulties following these steps, we recommend seeking assistance from a technician or external support.
Please let me know if you have any further questions.
Thank you for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
