Cannot find IP Address

[vwstrauss]

We had a power outage and the internet seems to go on and off.  We have a ICX7150-c12p-2x1g switch and 2 R350 access points.  Lights are green on the switch and all lights are green on the access points except the AIR light, which has no light on.  I have access the ruckus unleashed app and the two access points show up as good but the switch says it is pending and no IP address identified.  I have used the advanced scanning tool and the IP address is not coming up for the switch, but the two AP do show up.  Any suggestions, do a switch reset?

[vwstrauss]

Ok Thanks.  I want to make sure there is only one software we need to download to be able to console with the switch.  There are always to links provided in the directions, but the drivers seem to be the same.  Just want to make sure.  I am attaching a picture of what I have done so far which seems to show I have installed the software correct.

[vwstrauss]

Well unfortunately the downloads do not seem to be working.  I could not connect to the switch.  So I did a reset, which I did see the IP address for the switch, but when I logged into the wireless site, it still was not connected there.  I unplugged the switch and have brought it to work to my IT people and he is going to look at it today.  He is familiar with your product and we use some switches in the building as well.  I will keep you updated on what happens.

Verlon

[pinky_ruckus]

Hello @vwstrauss ,

Thank you for your response.

We will await your update. 

If you face any issues or get stuck at any point, please feel free to share a screenshot to help us better assist you.

We appreciate your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @vwstrauss ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[vwstrauss]

My IT guy was able to access the switch and get it back into gateway mode.  It seems to be working correctly now.  He says he is not sure why Lennar uses such an expensive piece of equipment to provide WiFi service to a house.  Could be done with a much simpler switch.

Thanks for the help