Cannot connect to configure me WiFi for R720 AP

[Bryce]

Hello,
My house was previously running on 3 ruckus R510 AP’s. I recently bought three R720 AP’s to work with my 2 gig internet. I have unplugged all the R510 AP’s and plugged in just one of the 720 AP’s to my switch along with my router to one of the 12 ports. I see the configure me WiFi pop up. I type in the device S/N for the password. It appears to be trying to connect to the WiFi but never does. The AP currently has the power light solid green and CTL light slow blinking green with no other lights. Can you please advise how I am able to get connected to the configure me WiFi so I can set up my master AP and connect the other two AP’s?

[Imran_ruckus]

Hi @Bryce 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to reset your Refurbished RUCKUS R720 Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I would suggest following the steps mentioned in the article and attempting the reset using the different methods provided:

https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-reset-entire-Unleashed-network-for-r...

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Bryce]

I have tried this process of resetting, however when connecting to the AP it says connected but no internet. I have checked the internet connection from the switch is working. It seems to be something with the AP is not functioning correctly.

[pinky_ruckus]

Hello @Bryce ,

Thank you for the response.

From the response you shared, I understand that you have performed reset on the Access points.

May i please know if the reset was performed as shared in the previous post for the entire Unleashed network for re-configuration ir was it just for the Access points?

Please confirm .

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Bryce]

Pinky,
Yes I reset using method 1 on the attached link. The spot where I am having issues, is when the master AP is reset, and I try connect to the configure me WiFi (I have also tried Ethernet directly to the AP as well), is states connected, no internet. I am not able to access the unleashed website since I am not fully connect to the configure me internet for that AP.

[pinky_ruckus]

Hello @Bryce,

Thank you for the response.

From the response you shared, I understand that you have performed the reset as mentioned in the article; however, you are unable to connect to the Internet.

Connecting to configure.me does not help you in accessing the Internet as it is just a temporary setup by the reset Unleashed network.

Configure.me exists only to let you access the setup wizard at:

• https://unleashed.ruckuswireless.com

Once you access the Unleashed website, we would need to establish a new Wi-Fi network(SSID).

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.