Can't Use Mobile App - Access Point Not receiving PoE

[Abrams6098]

Hello, I have two issues: 

1. I cannot use the mobile app. I used it successfully to configure the ruckus network, but then it kicked me out and says I'm not connected to an Unleashed network. I have the latest version of the iOS app and my OS is also up to date. I do not want to start from square 1 and restore everything to factory settings again to give it another go. How else can I manage my Ruckus network?

2. One of the access points is not receiving PoE. I've taken it off the ceiling mount and directly wired it to the switch and it does receive power at that point, but not via the cable that is stretching the entire length of the house inside the walls. I've unplugged and replugged all the cables in the switch and the AP many times to no avail. 

[pinky_ruckus]

Hello @Abrams6098 ,

Thank you for the response.

I would request you to please use the new details to fill out the fields as mentioned in the below screenshot:

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Abrams6098]

Do I need to choose a different WiFi name and password, and a different username and password than I was using previously? Or can I just re-enter what I was using before? 

[pinky_ruckus]

Hello @Abrams6098 

Thank you for the response.

You may choose any username or password for the Wi-Fi. You just need to connect the devices once again to the new network.

Please inform us if you need any further help.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Abrams6098]

that has resolved my issue, that should be all i need, thank you!!

[pinky_ruckus]

Hello @Abrams6098 ,

Greetings!

Thank you for sharing the response.

We are glad to know that you were able to reset and create a new Wi-fi network and is resolved now.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.