Can't Access Switch

[jharr11]

While attempting some troubleshooting with my internet I turned off the WLAN, so now I cannot use the app. I tried logging in to the switch using the IP address and none of the default passwords that Lennar uses worked.

I have attempted several times to reset the switch by unplugging it, holding the reset button and plugging it back in. The last time I did it the amber lights flashed for at least 10 minutes but I'm still not able to login. None of the default login information has worked for me.

-John

[pinky_ruckus]

Hello @jharr11 ,

Thank you for the response.

I understand that you are looking for the Switch credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

If this doesn't work, please use a personal laptop and try accessing CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[jharr11]

Hello. Below is what is shown in CLI.

[pinky_ruckus]

Hello @jharr11 ,

Thank you for sharing the screenshots.

I understand that you are unable to login to the app.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the   AP IP Address OR https://unleashed.ruckuswireless.com/ ? 

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @jharr11 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @jharr11 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.