Bought home with existing R510

[Anonymous]

Recently moved into a home with an existing R510 system installed on the ceiling.  Downloaded the Unleashed app which wants to install the system.  There is no config-me SSID being broadcast.  We installed a cable modem & router which works fine.  

Now what?

All of the tech videos assume that a config-me SSID is available.  This is in a Lennar built home.   From the videos I've seen apparently we have a ICX Switch in the attic?  That doesn't appear to be accessible.  

How do I get into this system.?

We have an electronic door lock & thermostat that should be run through the R510.

Thanks --

[syamantakomer]

Hi Jeff,

Holding the reset button will remove all the network and IP configuration, means you have to configure the AP from the scratch (you will see configure.me WLAN).

How many total APs you have?

[eizens_putnins]

As much as I understand, you have just 1 AP. So hard reset it using button, and configure from scratch. To do so, see that it is connected to your cable modem to get IP address and access to the Internet (there is probably switch or PoE adapter somewhere too). If you have a switch, you'll need to get physical access to it an reset it to factory  too, if switch configuration is unknown.

[syamantakomer]

@tim_adams Hi team, I think you wanted to mention @jeff_villwock.