Solved: RUCKUS Forums - Re: Bought a Lennar Home - Page 5

Masni · ‎09-05-2025

Hello Community,

I recently bought a Lennar home with a Ruckus ICX 7150-C12P switch and 3 Access Points installed at various locations in the house. I have read through several of the previous posts on how to reset the APs and the Switch. I have sucessfully "hard" reset all the equipment (the switch, the 3 APs). However, I still I'm not able to configure the network. I don't see the "Configure.me-xxxx" network with which to setup the APs. Please, I need a step-by-step help on how to get the switch and APs going.

Thanks

pinky_ruckus · ‎09-08-2025

Hello @Masni ,

Thank you for the response.

From the response shared, I could understand that you are unable to login to the Unleashed App.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

View solution in original post

Masni · ‎09-11-2025

Hi Pinky -

It's not letting me do anything on this screen. Even the Online Upgrade is greyed out. The drop down menu for "Select Firmware Version" is not responding. It seems this tab is "locked" and I cannot make any changes. Do you know why that is the case?

Thanks

pinky_ruckus · ‎09-11-2025

Hello @Masni ,

Thank you for the response.

I would request you to please try using Mozilla Firefox browser to perform an upgrade.

Please let us know if you are able to select Local upgrade.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Masni · ‎09-11-2025

Hi Pinky,

The Firefox browser did the trick. thanks for the support.

Masni

pinky_ruckus · ‎09-12-2025

Hello @Masni ,

Thank you for sharing the response.

We are glad to know that the issue is resolved.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.