Solved: RUCKUS Forums - Re: Bought a Lennar Home - Page 3

Masni · ‎09-05-2025

Hello Community,

I recently bought a Lennar home with a Ruckus ICX 7150-C12P switch and 3 Access Points installed at various locations in the house. I have read through several of the previous posts on how to reset the APs and the Switch. I have sucessfully "hard" reset all the equipment (the switch, the 3 APs). However, I still I'm not able to configure the network. I don't see the "Configure.me-xxxx" network with which to setup the APs. Please, I need a step-by-step help on how to get the switch and APs going.

Thanks

pinky_ruckus · ‎09-08-2025

Hello @Masni ,

Thank you for the response.

From the response shared, I could understand that you are unable to login to the Unleashed App.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

View solution in original post

Masni · ‎09-09-2025

Thanks so much Pinky.

I was able to access the unleashed dashboard via the laptop web browser. However, I still can't access the dashboard via the mobile app. Each time i try logging in on the app, it errors out, saying that I am not connected to the "Unleashed" network even though am clearly connected to the network. Is there any work-around to access the dashboard on the mobile app? I have even deleted and re-installed the app, the error still remains.

Any help in this regard is highly appreciated.

Thanks!

pinky_ruckus · ‎09-10-2025

Hello @Masni ,

Thank you for the response.

From the response you shared, I understand that you are able to login to the Unleashed dashboard.

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Masni · ‎09-10-2025

Hi Pinky -

Here's a screenshot from the dashboard: it does not have any information regarding the AP version. I't just blank. Is there another way I can retrieve the information?

pinky_ruckus · ‎09-10-2025

Hello @Masni ,

Thank you for the response.

I would request you to please select one of the AP s from the side tool bar and check the AP version details as referred in the screenshot from the previous post.

Please select AP to find the Version details.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Masni · ‎09-10-2025

Hi Pinky -

That's exactly what I did. I selected one of the APs (the Master AP) but there's no information about the version. See another screenshot with the AP selected