CommScope RUCKUS Community Forums

Mohitgahlot14 · ‎04-04-2023

My both APs stopped working, it seems like switch has some problem. How can I replace it?

Imran_ruckus · ‎04-06-2023

Hi @Mohitgahlot14

Greetings of the day!!!

Thank you for the response and the update.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike may be) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

View solution in original post

Imran_ruckus · ‎04-05-2023

Hi @Mohitgahlot14

Thank you for the response and confirmation.

As the ethernet cable which is coming from the Router/Modem-Router Combo device is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the yellow ethernet cable and plug it into the correct port.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Mohitgahlot14 · ‎04-05-2023

Working now, thanks

Imran_ruckus · ‎04-05-2023

Hi @Mohitgahlot14

Thank you for the response.

Great!!!

Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

NOTE: Please feel free to mark my previous post as ACCEPTED SOLUTIONS

Have a great day ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community.

Mohitgahlot14 · ‎04-06-2023

Hi,

it worked for a day and then again same problem, slow and intermittent internet

Imran_ruckus · ‎04-06-2023

Hi @Mohitgahlot14

Greetings!!!

Thank you for the response and update.

We suggest you confirm the stability and speed transmitted by your Internet Service Provider (ISP). You could check the ISP connectivity from the Router, maybe with Local Router Wi-Fi or by an Ethernet cable from the Router a laptop, or a PC. (Please refer to the below pictures). Please compare the speed tests from the ISP Router and from the Switch. And please share the screenshots of both tests performed.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

CommScope RUCKUS Community Forums

Both APs not working