I recently changed my Spectrum(Comcast) Modum. However, in the process I lost my access to the Ruckus Mobile App and my admin password no longer works. What to do next in order to regain access? Wi-fi is working. Access to app is not.
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the detailed information you shared.
As per the case description, I could understand that your Unleashed App is not working.
If you haven’t tried Accessing Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.
How to find my Ruckus “Devices IP address” using free applications:
Problem resolved. However, these pictures were not attached to original email, which created confusion a bit. With pictures for each step attached, is the correct reply to assist on password reset. Thank you for your assistance.