App password reset

[Fig]

I recently changed my Spectrum(Comcast) Modum. However, in the process I lost my access to the Ruckus Mobile App and my admin password no longer works.  What to do next in order to regain access? Wi-fi is working. Access to app is not.

[Imran_ruckus]

Hi @Fig 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your Unleashed App is not working.

If you haven’t tried Accessing Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in.

Please check the MASTER IP Address. Refer to the below screenshot to know your MASTER IP Address on the Web Unleashed system.

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please follow ALL 4 steps carefully, check, and confirm.

Thank you again for your patience.

Best regards, 

Imran Sanadi

RUCKUS Lennar Home Community.

[Fig]

Problem resolved. However, these pictures were not attached to original email, which created confusion a bit. With pictures for each step attached, is the correct reply to assist on password reset. Thank you for your assistance. 

[Imran_ruckus]

Hi @Fig 

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

NOTE: Please feel free to mark the troubleshooting post as ACCEPTED SOLUTIONS.

Have a great day ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Fig · Accepted solution]

ACCEPTED SOLUTIONS.