Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage

[Nishanthm]

Hi, My switch is ICX 7150-C12P. After power outage, It is showing Amber/Orange light on "SYST" and Green light on "PWR" & NO lights on APs. I have tried to reset, while powering on. It keep stuck at booting with orange lights flashing, I searched forum and  tried to perform the software recovery using windows laptop. I am stuck at connectivity with switch shows "not live". Not sure what to do. I really appreciate if you can help me fix the issue or approve RMA.

Thanks,

Nishanth

[Sgatjens]

Hello @Nishanthm 

Have you checked this article?

NO Power on Access Points and ICX-7150-C12P Switch with GREEN lights on SYST & PWR and PoE disabled

If you aren't able to find the IP address, you also can access the switch with a console cable, please see below:

How to console in the ICX-7150-12CP 'Ruckus Switch

Feel free to contact me if you have questions.

Kind regards,

Sofia Gätjens

[Nishanthm]

Hi,

For me Amber/Orange light on "SYST" & Green light on "PWR".

I have tried both below links, I used C-type cable and usb with windows. I was not getting response from switch.  (response is "is not alive")
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

[Sgatjens]

Hi @Nishanthm 

To access by console must install a driver so that the workstation/pc/desktop or laptop can recognize the cable

Make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file ,driver should be installed.

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows







If after attempting this, you still cannot access the ICX and nothing is displayed in PuTTY, please try using another cable. The cable should be Type-C to Type A (standard USB). 

Kind regards,

Sofia Gätjens

[Nishanthm]

Hi,

After multiple hard restart, it powered up and running fine now, but im afraid, when i restart it may have same issue. Is there any way we can check to make everything is fine with it. I have also upgraded to latest firmware.

Let me know.

Thanks,

Nishanth