Access points won’t power on

[farazkarami]

No power on access points

[farazkarami]

It worked for 2 days and it stopped. No lights on switch, when I unplug it and plug it back in I get an amber light on SYST and after a few minutes it shuts off, access points don't get power, switch doesn't even stay on. 

[farazkarami]

[Imran_ruckus]

Hi @farazkarami

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As you mentioned, and we can see from the picture you shared there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow the below steps in order to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3. We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

And..

As your Switch is on the 8061a version currently, it would be great if you could also perform an upgrade of the Software to rule out these problems in the future.

The recommended stable version is 8095g-

Please follow the above troubleshooting steps for the boot mode issue, so that we could assist you with upgrading later.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

[farazkarami]

Same thing happened again. When I try to go in the switch using terminal on my mac it says 

Permission denied

[Imran_ruckus]

Hi @farazkarami 

Greetings!!!

Thank you for the response and the update.

Could you please try to factory reset the Switch using a paper clip multiple times (Like 15-20 times)?

Could you please share a screenshot of the error you are getting on the MAC terminal?

Also please let me know if you have a Windows Laptop/PC. That would be much easier.

Refer to the video below which may help you with software recovery using a MAC terminal.

https://www.youtube.com/watch?v=iviyd91HntU

Please help me with the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.