Access points dont have power

[Willgomez845]

My access point won't turn on after a power outage both system lights are showing green not Amber so don't do the reset not sure what to do here

[Sgatjens]

Hi @Willgomez845

 Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

1. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Kind regards,

Sofia Gätjens

[Willgomez845]

Answer to question 1. The unit was working before.  We have had multiple power  outages  from time to time with no issues.

2.  Both lights are green picture attached 

2 access points no lights on either of them

[Willgomez845]

Did you receive the picture?

[Sgatjens]

Hi @Willgomez845 
 

No I am no able to see any attached.

 Before uploading the photos please log in to the RUCKUS account and you can upload the image.
 

Kind regards,

Sofia Gätjens